ASUS Under Huge RMA Fire: Charging $3,758 to Repair Just Plastic on a $2,800 RTX 4090

Introduction

ASUS, a well-known manufacturer in the PC space, has recently faced significant backlash due to its customer warranty services. Specifically, the company’s RMA (Return Merchandise Authorization) department has come under scrutiny for its exorbitant repair costs and questionable practices. Let’s dive into the details.

The Incident

The news broke when a Redditor named Mulgoki shared their experience with ASUS’s RMA process. Mulgoki had purchased an ASUS GeForce RTX 4090 ROG STRIX WHITE OC, which was functioning perfectly except for a minor issue: the plastic on the power connector was scratched. Concerned about potential damage, Mulgoki followed the advice of the local store where they bought the GPU and contacted ASUS’s RMA department.

Shocking Repair Quote

To Mulgoki’s surprise, ASUS provided a repair quote of a staggering $3,758—solely to fix the scratched plastic. Keep in mind that the GPU was delicate and almost brand new. Even more astonishing, when the RMA case was escalated, ASUS categorized the GPU as “not functional” and claimed that the damage wasn’t covered under warranty. This left Mulgoki baffled, especially considering the original cost of the GPU was around $2,799.

ASUS’s Offer

Despite the initial refusal, ASUS later offered to buy back the GPU at the total price, including tax, after Mulgoki escalated the issue to the company’s Chief Executive. However, this incident highlights serious concerns about ASUS’s RMA practices.

A Pattern Emerges

Unfortunately, this isn’t an isolated case. GamersNexus also reported on how ASUS mishandled units of the ROG Ally, attempting to deceive customers during the RMA process. Such practices tarnish the company’s reputation and erode consumer trust.

Conclusion

As consumers, we expect fair treatment and reasonable repair costs when dealing with warranty services. ASUS must address these issues promptly to maintain a positive reputation and ensure responsible RMA procedures for its customers.