The Helldivers 2 Community Manager Controversy

The Helldivers 2 Community Manager Controversy

Helldivers 2, developed by Arrowhead Game Studios, was initially planned to receive an update that would require PC players to create and link a PlayStation Network (PSN) account in order to continue playing. However, this decision didn’t sit well with the PC community. Thousands of negative reviews flooded in, and Valve even issued refunds for players who had spent more than two hours in the game. To add to the drama, Helldivers 2 became unlivable for purchase via Steam in non-PSN countries.

Enter ‘Spitz,’ the outspoken community manager. Initially, ‘Spitz’ downplayed the PSN account linking requirement, encouraging players to leave negative Steam reviews. He believed that players expressing their displeasure through reviews and refunds would give the development team more leverage in discussions with Sony. His stance was that creating PSN accounts in different regions just to bypass the linking requirement was unrealistic.

Fast forward a few days, and ‘Spitz’ found himself out of a job. On Discord, he candidly admitted, “Generally, it’s not a good idea to tell people to refund and leave negative reviews when you’re a community manager. TIL.” Despite the controversy, he stood by his actions, stating, “It was my job to represent the community, and that’s what I did.”

Lessons Learned

The Helldivers 2 saga serves as a reminder that community managers play a crucial role in shaping a game’s reputation. Balancing advocacy for players with the studio’s interests can be tricky. ‘Spitz’ took a risk, and while he lost his job, he remained true to his convictions.

As for Helldivers 2, the canceled mandatory PSN account-linking update allowed players to breathe a sigh of relief. The game continues to thrive, and the community remains passionate about their favorite intergalactic warfare experience.

Remember, community managers, tread carefully—your words can have a lasting impact! 🌟