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Intel Extends Warranty for 13th and 14th-Gen Core Processors Amid Stability Issues

8/01/2024

Intel Extends Warranty for 13th- and 14th-Gen Core Processors Amid Stability Issues

Intel has announced an extension of its warranty period for 13th- and 14th-Gen Core processors by an additional two years. This decision comes in response to ongoing issues with chip crashing and instability that have affected many users.

Key Points of the Announcement

  1. Extended Warranty: Intel’s processors typically come with a three-year warranty. With this extension, the warranty period now totals five years.
  2. Affected Models: The extended warranty applies to all 13th- and 14th-Gen Core processors, particularly those with 65W and higher power ratings.
  3. Reason for Extension: The warranty extension is a direct response to the crashing and instability issues that have plagued these processors for months. These issues have caused PCs to crash or display blue screens of death (BSOD) during various workloads, including gaming.

Intel’s Response and Future Plans

Intel has acknowledged the severity of the issues and is committed to supporting affected customers. The company plans to release a microcode update by mid-August to address the root cause of the instability. However, this update will not fix processors that are already experiencing issues. Users with affected chips will need to return them for replacements.

Intel is also investigating ways to easily identify affected processors and will provide additional guidance soon. The company has apologized for the delay in communication and is working diligently to resolve the issues.

Customer Support and Next Steps

Intel encourages all customers experiencing instability symptoms to contact their customer support for assistance. The company is committed to ensuring that all affected users receive the necessary support and replacements.

This extended warranty is a significant step by Intel to rebuild trust with its customers and ensure the reliability of its products. As the company continues to address these issues, users can expect more updates and support in the coming weeks.