Intel Extends Warranty for OEM & Tray 13th and 14th Gen Core Raptor Lake CPUs

Intel has announced a significant extension to the warranty for its 13th and 14th Gen Core Raptor Lake CPUs, including both OEM and Tray processors. This move comes in response to ongoing stability issues that have affected these processors, aiming to restore customer confidence and ensure long-term reliability.

Extended Warranty Details

The extended warranty will now cover these processors for up to five years, an increase from the previous three-year coverage. This extension applies to both new and previously purchased CPUs, ensuring that all customers benefit from the enhanced support.

Affected Processors

The warranty extension covers a wide range of Intel’s 13th and 14th Gen Core processors, including:

Intel Core i9 Series: i9-13900KS, i9-14900KS, i9-13900K, i9-14900K, i9-13900KF, i9-14900KF, i9-13900, i9-14900
Intel Core i7 Series: i7-13700K, i7-14700K, i7-13700KF, i7-14700KF, i7-13790F, i7-14790F, i7-13700F, i7-14700F, i7-13700, i7-14700
Intel Core i5 Series: i5-13600K, i5-14600K, i5-13600KF, i5-14600KF

How to Claim the Extended Warranty

For customers with boxed processors, the process is straightforward: contact Intel directly to arrange an RMA (Return Merchandise Authorization). However, for those with Tray processors or CPUs purchased as part of a pre-built system, the warranty claims must be coordinated with the retailer or system integrator from whom the CPU was purchased.

Addressing Stability Issues

Intel’s decision to extend the warranty is part of a broader effort to address the stability issues plaguing the Raptor Lake CPUs. The company is also working on a microcode update, expected to be released by mid-August, which aims to fix the elevated voltage problems causing these reliability issues.

Customer Support and Future Updates

Intel has urged customers who have experienced instability with their 13th or 14th Gen processors to reach out to Intel Customer Support for further assistance. This includes those who may have had unsuccessful RMA attempts in the past.

By extending the warranty and committing to ongoing support and updates, Intel aims to reassure its customers and maintain its reputation for quality and reliability in the competitive CPU market.

This extended warranty is a crucial step for Intel in maintaining customer trust and ensuring the longevity of its processors. If you own a 13th or 14th Gen Core Raptor Lake CPU, be sure to take advantage of this extended warranty and stay tuned for further updates from Intel.